Refund Policy
At Physgit, we aim to be transparent about how refunds work for both physical and digital products. By making a purchase through physgit.com, physgit.net, or divertyourmind.com (where applicable), you agree to the terms outlined in this Refund Policy.
Effective Date: May 22, 2026
1. Digital Products
All sales of digital products, including Steam game keys and other downloadable items, are final.
Refunds will not be issued for:
Invalid or incorrect purchases
Inability to run the product due to device, platform, operating system, or regional incompatibility
Lost, stolen, or shared keys
Buyer’s remorse
Important: Customers are solely responsible for confirming that their device, operating system, region, and platform support the digital product prior to purchase.
2. Physical Products
Some physical products, such as apparel, mugs, and accessories, may be fulfilled by third-party partners such as Printful.
Refunds or replacements for physical products are only offered under the following circumstances:
The product arrived damaged due to a manufacturing, printing, or fulfillment error
The product was misprinted, incorrectly packaged, or significantly different from what was ordered
To request a refund or replacement, you must contact us within 7 days of delivery and provide:
Your order number
A description of the issue
Clear photos showing the damage or defect (photos must be submitted via email; contact forms are not accepted for photo submissions)
3. Invalid Refund Requests
We do not issue refunds for:
Digital products (all digital sales are final)
Physical products damaged due to customer handling or misuse
Claims submitted without proper photo evidence
Incorrect size, color, or style selected by the customer
Minor variations in print color, design, or placement
Situations outside our or the manufacturer’s control
Lost or stolen packages when tracking confirms successful delivery
Buyer’s remorse
Note: Shipping fees are non-refundable.
4. Order Changes
Once an order enters the production or fulfillment stage, it cannot be changed or canceled. This applies to both digital and physical products.
5. Changes to This Policy
We may update this Refund Policy from time to time. When changes are made, the effective date at the top of this page will be updated accordingly. Your continued use of our website after any updates constitutes your acceptance of the revised Refund Policy.
6. Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund, you may contact us at:
Email: contact@physgit.com
Contact Form: https://physgit.com/contact
Please include all relevant order information and images so we can process your request promptly. Images must be submitted via email only.